Delivery & Logistics Guide
Shipping & Delivery
Everything you need to know about our 70-mile delivery zone, bespoke courier service, and warehouse collection
Our Delivery Options at a Glance
Within 70 Miles
£50.00 Flat Fee
Applicable to orders up to £300 delivered to addresses within a 70-mile road radius of our Bilston warehouse.
Over 70 Miles or > £300
Custom Quote
For delivery destinations beyond 70 miles or orders exceeding £300, our logistics team books a bespoke pallet courier to secure the best freight rate.
Collect & Save 10%
FREE + 10% OFF
Collect directly from our Bilston warehouse. Choosing collection automatically applies an extra 10% discount to your entire order!
1. The 70-Mile Delivery Radius (£50 Flat Rate)
To provide fast, reliable, and secure transport for heavy radiator consignments, we operate our primary delivery network within a 70-mile radius of our central distribution warehouse in Bilston, West Midlands (WV14 7EG).
Qualification Criteria for £50 Flat Delivery:
- Distance: Delivery destination is within 70 road miles of our Bilston warehouse.
- Order Value: Order subtotal is £300 or under.
- Standard Charge: A flat delivery fee of £50.00 is automatically applied at checkout.
When you enter your delivery postcode during checkout, our system calculates your exact distance from Bilston. If your address is within 70 miles and your order is under £300, the £50 delivery option will be selected automatically.
2. Orders Exceeding £300 or Beyond 70 Miles
A bespoke courier booking is required in either of the following two cases:
- Distance Exceeds 70 Miles: If your delivery address is located more than 70 miles away from our Bilston facility.
- Order Subtotal Exceeds £300: Large, high-value, or multi-room radiator orders require specialized pallet freight and tailored insurance coverage.
How Bespoke Courier Booking Works:
- Complete your shipping details in the checkout.
- When prompted, select Delivery Enquiry or contact our team directly.
- Our logistics coordinators will calculate the best direct pallet freight rate for your exact consignment and location.
- We will contact you promptly via phone, WhatsApp, or email with your approved delivery quotation and payment instructions.
Prefer not to pay delivery? You can always select Self Collection at checkout to pick up your order directly from our warehouse and receive an extra 10% discount!
3. Self Collection (Bilston Warehouse) — Save an Extra 10%
Customers and trade installers are welcome to collect their radiators directly from our warehouse facility.
Warehouse Collection Benefits:
- 100% Free: Zero carriage or handling fees.
- 10% Extra Discount: Automatically applied to your entire order subtotal at checkout when choosing Self Collection.
- Faster Access: Collect your items without waiting for courier delivery schedules.
- Collection Address: Unit 1 Bilston Industrial Estate, Bilston, Wolverhampton, West Midlands, WV14 7EG.
- Hours: Monday to Friday: 09:00 – 17:00.
Kerbside Pallet Delivery Guidelines
Due to their weight and dimensions, radiators delivered via our home delivery service or pallet network are delivered to the kerbside or nearest hardstanding vehicle access point (such as a driveway).
Drivers cannot navigate stairs, loose gravel, steep hills, or transport heavy radiators inside private residences.
Please ensure an able-bodied adult is present on the scheduled delivery day to inspect the items, sign for the delivery, and assist in moving the radiators indoors.
Delivery Inspection & Transit Damage Notice
Radiators are precision-engineered items. While we package all consignments with protective corners and heavy-duty wrapping, please follow these inspection steps upon delivery:
- Inspect outer packaging and corner protectors before signing the carrier delivery note.
- If packaging is torn, dented, or damaged, record “Damaged Packaging” clearly on the driver's manifest before signing.
- Unwrap and examine the radiator panels, side panels, and top grilles within 48 hours (2 business days) of receipt.
- Crucial Rule: If you detect any transit defect, email us immediately at sales@theradiatorshop.uk with photos. Radiators that have been connected to water supplies, plumbed in, or painted cannot be claimed as transit damaged.
Questions or Need an Instant Delivery Quote?
If your order exceeds £300 or your address is outside our 70-mile standard zone, our team will gladly provide an instant shipping quotation:
Telephone: 01212 709403 / 07427 093251
Email: sales@theradiatorshop.uk